Jyve Breach Policy

**Jyve Breach Policy is set to be in effect Monday September 4th, 2023.

This Breach Policy contains a set of guidelines and procedures that outline how situations will be handled if there has been a breach of contract or violation of agreed-upon terms and conditions between Clients, the Company, and Jyvers. It serves as a framework for addressing issues such as late withdrawal or failure to show up for accepted jobs.

Breach points will be accumulated in Jyver’s account as follows:

A Jyver's account will be suspended or deactivated based on the breach point balance that is accumulated in a thirty (30) day rolling period as follows:

Accumulated breach points remain on a Jyver’s account for 30 days, after which a Jyver’s breach point balance will reset.

A Jyver’s account can also be suspended or deactivated based on other circumstances as follows:

• If a Jyver’s account is suspended, the Jyver will be notified of the account suspension by email. Any jobs claimed by the Jyver will be unclaimed. The account will remain suspended for 7 days. After the 7-day suspension period, the Jyver will receive a notification that a 15-minute online webinar on Jyve's Breach Policy is available. If the Jyver successfully completes the webinar, the Jyver’s account will be reactivated.

• If a Jyver believes their account was erroneously suspended, within three (3) days from the date of their email notification of suspension, they may submit the grounds for their dispute, including specific documentation in support, to support@jyve.com, with “Suspension Dispute” in the subject line. The Jyver’s account may be reactivated in the Company’s sole discretion.

• If a Jyver’s account is deactivated, the Jyver will be notified of the account deactivation by email. Any jobs claimed by the Jyver will remain deactivated permanently unless reactivated at the Company’s sole discretion.

• If a Jyver believes their account was erroneously deactivated, within three (3) days from the date of their email notification of deactivation, they may submit the grounds for their dispute, including specific documentation in support, to support@jyve.com, with “Deactivation Dispute” in the subject line. The Jyver’s account may be reactivated in the Company’s sole discretion.

• A Jyver must comply with the above requirements in submitting a dispute. Any dispute submitted must include the specific grounds for the dispute, along with proper documentation, including screenshots/pictures, names of relevant people on-site, and other documents.

• Timely and compliant disputes will be investigated and reviewed by Support/BizDev.

• The Company may determine in its sole discretion to reactivate the account, and if so, the Jyver will be notified of reactivation via email.