Jyve Breach Policy

Breach points are added to a Jyver’s account based on the type and severity of the policy violation, as outlined below:

A Jyver’s account may be suspended or deactivated based on the number of breach points accumulated within a rolling 30-day period, as outlined below:

Breach points stay on a Jyver’s account for 30 days. After 30 days, the breach point balance will reset, and the Jyver will start with zero breach points.

A Jyver’s account may also be suspended or deactivated for other reasons, as outlined below:

• If a Jyver’s account is suspended, they will receive an email notification with details about the suspension. During the suspension:

  • Any jobs the Jyver has claimed will be unclaimed.

  • The Jyver will not be able to claim new jobs.

  • The account will remain suspended for 7 days.

• If you believe your account was suspended by mistake, you can submit an appeal within 3 days of receiving your suspension email. To submit a dispute:

  • Email support@jyve.com

  • Use “Suspension Dispute” as the subject line.

  • Explain why you believe the suspension was incorrect.

  • Include any supporting documents or information that may help with your appeal.

After reviewing your dispute, Jyve may choose to reactivate your account at its discretion.

• If a Jyver’s account is deactivated, they will receive an email notification with details about the deactivation. During deactivation:

  • Any jobs claimed by the Jyver will be unclaimed.

  • The Jyver will no longer be able to claim or complete jobs.

  • The account will remain deactivated unless Jyve decides to reactivate it.

• If you believe your account was deactivated by mistake, you can submit an appeal within 3 days of receiving your deactivation email. To submit a dispute:

  • Email support@jyve.com

  • Use “Deactivation Dispute” as the subject line.

  • Explain why you believe the deactivation was incorrect.

  • Include any supporting documents or information that may help with your appeal.

After reviewing your dispute, Jyve may choose to reactivate your account at its discretion.

• A Jyver must follow the requirements above when submitting a dispute. Your dispute should include:

  • A clear explanation of why you believe the suspension or deactivation was incorrect.

  • Any supporting documentation, such as screenshots or photos.

  • The names of relevant people you spoke with on-site, if applicable.

  • Any other information or documents that can help support your claim.

• Disputes submitted on time and with all required information will be reviewed and investigated by the Support/BizDev team.

• If Jyve approves the dispute, the account may be reactivated. The Jyver will receive an email notification once the account has been reactivated.