HETAL: Frequently Asked Questions

What is a Hetal Jyve?

• A Hetal Jyve is a retail execution assignment completed at a designated store. Ranging from stocking, setting up a display, or placing promotional labels.

Where can I find the instructions for my Hetal job?

• Like any other Jyve job on the platform, view the job details to see location, tasks, and any required completion or photo instructions. Always review the instructions before starting your work.

What should I do when I arrive?

• Start the Jyve in app and first locate the products on the floor before locating an in-store employee to help locate available backstock. Capture accurate before-and-after photos according to the job requirements.

• If the job requires you to check in with store personnel, do so before starting the work.

What if a store employee asks me to do something different from the Hetal job instructions?

• Follow the instructions provided in the Jyve app. If the request conflicts with the job requirements or you are unsure what to do, contact Support before proceeding.

How do I complete a Hetal jyve?

• Your exact tasks will vary from store to store. Always review the job instructions in the Jyve app for the specific requirements.

• Tasks may include activities such as:

  • Checking  product availability on the main floor

  • Organizing or stocking products

  • Building a display

  • Placing tags or promotional tags

  • Taking before & after photos of the products

  • Reporting in the Jyve app ANY product or store issues

• Only complete the tasks included in your assignment unless otherwise instructed.

What if the required Hetal products are not available?

• While we may not service the same stores each week, it’s guaranteed that products will have a shelf or display placement in-store.

• If products are out on the shelf OR there is no available backstock, you can still take photo documentation of where the product should be normally located and note it at the end of the jyve.

What if I find damaged or misplaced Hetal products?

• Follow the job instructions for damaged or misplaced products. For most stores, there will be a dedicated spot near the receiving area in the backroom. Simply check with in-store personnel.

What if I cannot complete the Hetal job within the scheduled time?

• As with all other Jyves, please ensure you let support know and unclaim your jyve in-app. Breach points may be added as per our unclaiming policy. For more info, please see our breach policy here.

What happens after I complete my Hetal job?

• Your submission may be reviewed to confirm that the required work was completed correctly.

• If additional information or clarification is needed, you may be contacted by the Support or Operations team.

What do I do if there is no available backstock for a product?

• If there is no backstock available for a product:

  • Check the designated backstock area to make sure there are no additional units available.

  • If there is still no product available, do not substitute it with another product unless the job instructions specifically allow it.

  • Follow the Hetal job instructions for reporting out-of-stock or unavailable products.

  • Take the required photo or document the situation if the assignment requires it.

  • If you are unsure what to do, contact Jyve Support through the app before leaving the store.
    

Always follow the specific instructions provided in your Hetal assignment, as requirements may vary by job.

Who do I ask to scan a product to check for backstock?

• Ask a store associate or manager to scan the product using the store’s inventory system to check if there is any available backstock. In Target, specifically, most employees will be carrying a handheld scanner.

• If backstock is available, ask the associate where it is located so you can retrieve the product.

What should I do if the scanner indicates there is backstock, but I’m unable to locate it in-store?

• If the scanner shows that backstock is available but you cannot find the product:

• Double-check the backstock area and the product’s expected location.

• Ask a store associate or manager for assistance in locating the product.

• If the product still cannot be found, politely ask the store associate to zero out the backstock on the scanner. This will allow the product to arrive on the next delivery.

• If required, document the issue with a photo or note and contact Jyve Support if you need further assistance.

• Tip: Inventory counts may not always reflect the product’s actual location, so always confirm that the product is physically available before completing the stocking task.

How do I check in at Target if Jyve or my assigned brand is not listed as an authorized vendor on the tablet?

• There will be a 3rd party selection screen you can use when signing in on the Target tablets within the backroom. 

• Some Targets may still use paper sign-ins, if this is the case, simply just fill out the info on the sheet as needed.