Instant Pay FAQ

Edited

What is Instant Pay?

Instant Pay allows eligible Jyvers to transfer their available earnings from their Jyve Wallet directly to their debit card. This means you can get paid sooner instead of waiting for the weekly payment cycle.

Do all jobs qualify for Instant Pay?

  • Only jobs with the Instant Pay badge are eligible for Instant Pay.

    Jobs without the Instant Pay badge will be paid according to the regular payment schedule.

Why don't I see my money yet?

  • Your earnings will appear after your job passes our Quality Assurance (QA) review.

  • If your job is flagged for any of the following, your payment may be delayed for up to 72 hours while we review it:

    • Missing or incorrect photos

    • Incomplete work

    • Jobs that require additional review

Does Instant Pay have a fee?

  • Yes. A service fee applies when you choose to transfer your earnings using Instant Pay.

  • If you don't want to pay the fee, you can choose the standard payment option instead.

What debit cards can I use?

  • You can use an eligible personal debit card for Instant Pay. The following cards are not supported:

    • Reloadable prepaid cards

    • Gift cards

    • Cash App-style debit cards

    • Other unsupported debit cards

I completed an Instant Pay job, but I wasn't paid instantly. Why?

  • Here are the most common reasons:

    • Your job is still being reviewed by our Quality Assurance (QA) team.

    • You haven't enrolled your Jyve Wallet in Instant Pay yet.

    • Your debit card isn't eligible for Instant Pay.

    • Your job was flagged for additional review.

If it's been more than 72 hours and you still haven't received your payment, contact Jyve Support through the chat in the Jyve app or submit a request through this link.

When should I contact Support?

  • Contact Jyve Support through the chat in the Jyve app if:

    • You can't enroll your Jyve Wallet in Instant Pay.

    • You can't add your debit card.

    • Your payment is still missing after 72 hours.

    • You think there's an issue with your payment.

Need Help?

If you need assistance, contact Jyve Support through the chat in the Jyve app or submit a request using the link. We're here to help and will be happy to assist you.

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